Frequently Asked Questions
Registration and Login
Q: What should I do if I do not receive the verification email after registration?
A: Please check the spam or junk folder of your mailbox. If you still cannot find it, try registering again or contact the support team to help activate your account.
Q: How do I reset my password if I forget it?
A: Click Forgot password? on the login page, enter your registered email address as prompted. The system will send a password reset link to your mailbox.
Q: What is the function of checking Remember me when logging in?
A: If checked, the system will keep you signed in on the current device. You do not need to enter your account and password again on your next visit.
Personal Profile
Q: How can I edit my personal profile?
A: After logging in, click ACCOUNT > Profile in the left menu. On the Personal Profile page, update your avatar, username, phone number or email address, then click Save Changes to confirm.
Q: Why is my profile not updated after clicking Save Changes?
A: Please check whether all required fields (such as Username) are filled in, verify your network connection, and try again.
Shopify Store Connection
Q: What format should I use for my Shopify store domain?
A: Enter your Shopify store domain in the format your-store.myshopify.com/ . Do not include prefixes or suffixes such as https:// or /.
Q: What if the page fails to redirect to Shopify after clicking Authorize Shop?
A: Please check the following: Whether the domain name is spelled correctly; Whether your current network can access Shopify normally; Try switching browsers or clearing the cache and retry.
Q: Why does Auth Status show abnormally in the store list after successful authorization?
A: Delete this store record, click Authorize Shop again and complete authorization following the process. If the issue persists after multiple attempts, please contact customer support.
Product Sourcing & Push
Q: Where can I view products added from Trending Products?
A: Click PRODUCTS > Import (or My) in the left menu to open the My Products page and view your added products.
Q: What is the difference between Unpushed and Pushed?
A: Unpushed means the product has not been pushed to your Shopify store. Pushed means the product has been successfully pushed to Shopify for sale.
Order Synchronization
Q: Orders exist in Shopify, but why can’t I see them in OMS?
A: Go to MAIN MENU > Orders and click Sync Order in the upper-right corner to manually sync the latest orders. After synchronization, orders will appear in the list.
Q: What information is displayed after order synchronization?
A: Synced orders show System Order No, Platform Order No, Platform Type and Sync Status.
Dashboard and Data
Q: Why does the Dashboard prompt "Please bind your store first to sync sales data"?
A: It indicates your Shopify store has not been authorized successfully. Go back to MAIN MENU > Store and click Authorize Shop to complete binding again.
Q: How often is Dashboard data updated?
A: Metrics such as Today's Orders and Today's Sales are calculated in real time. Sales Trend and Order Status Distribution display data for the last 7 days and update automatically along with order synchronization.
Others
Q: What should I do if the above solutions do not resolve my issue?
A: Please click Contact Service on the Dashboard or reach out to the Globe Fulfillment support team. Provide relevant screenshots and your store domain, and we will assist you.
